Thank you. It's another good question.
Obviously, over the years the program was never well explained. It's a new concept to go from dependency to transition without barriers to psycho-social and medical.... It's a new concept and very hard to understand. People have had a tendency over the years to pick one aspect of the program and to argue that particular aspect without looking at the full spectrum. This was from not understanding the program. Communications were weak from the start, and communications need even now to improve so that people understand what it's all about from start to finish.
Another confusing thing about the new Veterans Charter is that there are programs that are available on both sides of the fence, from DND and from Veterans Affairs Canada. In a lot of cases there is no harmonization of those programs. Very often, there's confusion as to which program should be beneficial to the individuals. Should it start before he leaves the forces? Or should it start after he becomes a veteran? All these confusing aspects of the program are also leading to misinformation for the veteran.