Yes, we were instrumental in moving the department to simplify its correspondence. Even recently, in the report that we released, “Reasons for Decisions”, we indicated that it's not only the language but also the content that's important. I'm glad to report that there is some improvement in the process, but we are still looking at what will be the overall effect.
What's important to realize here is not only the simplicity, that people understand, but also that the principles of natural justice are respected. That's our concern, as well. The report contained a reflection of what information should be contained in the letter, and what is necessary for people to carry on with the process or to simply stop where they are.
Yes, there's a definite improvement. We're happy with the efforts that are being made in the decision letters now. There is a move forward in that, and we're happy with it.