Well, currently what is promoted are the assessment tools—the electronic tools that give you scores or outputs that are indicators of where the client is in terms of risk, need, and possible care issues. That could be a possibility.
Also, common electronic records that can be shared would be another helpful opportunity for Veterans Affairs, if they don't have them. It's very helpful if someone in one region or another can share records. That type of thing is very helpful.
Also very helpful are teams that think in the same way and work in an interdisciplinary fashion with common client-focused and client-centric goals.
So some of the five themes that you have outlined in your transformation initiatives really speak to the value of case managers, of face-to-face assessment, and of looking at supporting the clients from their point of view and within their context.