In terms of training, you have to look at a long process. You have to look at an orientation that would give them the overview. They would have to be trained properly in terms of the tools that they use. As well, there would be a mentorship program. Case management is very complex and novices grow in their work to become professionals and experts. It's best to have some mentorship arrangement. I have taught those tools. Those tools are separate and distinct from the certificate program that we offer. In terms of enhancing their practice, that would come with more understanding of what the profession is.
You asked about mistakes and issues in terms of decision-making. Again, if there is mentorship and support for the case manager who is learning, it's the same as in any new job or profession. You meet indicators of success as you move along. It's a long process. Similar to what Joan mentioned earlier, it is a long and complex process. To understand and to be experienced that way, and to be able to look at the gestalt and understand the big systems, and how it applies does take time to learn.
It's the same as in any profession. There are no guarantees. Hopefully, it's the support that you get in that mentorship program.