Thank you, Mr. Chair.
Thank you, all of you, very much for coming today.
First, to Joan and Nancy, we hear from DVA that they're working towards the figure of 40 clients per case manager. I notice that you didn't give any figures for the optimum number. Obviously some clients are a lot more work in terms of involvement, and others are fairly straightforward.
Do you have, in your research, what the optimal number of clients should be per case manager?