Our commitment is to serve veterans in the way they want to be served, in the most efficient way possible, throughout the country. As you've noted, and as has been noted, not every location can benefit from having a district office or a local integrated personnel support centre, so yes, we have to find other means.
How are we going to ensure that? First of all, we have expanded how we deliver service. We recently entered into a partnership with Service Canada, and through that organization we now have 600 points of service across the country where veterans can go in to get information, not just on a broad range of Government of Canada programs and services, but from trained front-line staff in Service Canada. They can be given information on benefits and services that Veterans Affairs Canada can offer to them. They can drop off their applications there. Their identity can be validated. They can get assistance with their applications. It's a very important part of expanding our service offering.
We're also working hard to improve our call centres. In addition to that, our “My VAC Account” is another means. Many veterans like to go online and check their application or change their address or apply for direct deposit. That's now available to them.
Direct face-to-face service is a commitment we have for case management, but there are other ways through the service model in which we're also improving our performance.