Okay.
I'm trying to wrap my head around the math and the who, what, where, when, and why. If your department deals with 20,000 applicants every year and you have a 75% success rate, that would be 15,000 a year that are approved right off the bat, and 5,000 would go to VRAB. It's my understanding that about 65% of those come back in favour of the veteran. We've looked at 20,000. Now we're down to 1,250 that have actually been rejected. Annually, we spend $11.5 million on VRAB's budget. I'm going to guess that we probably spend that much again on the Veterans Affairs budget to go through all these. We're spending somewhere in the neighbourhood of $20 million to get this done.
As a taxpayer, with fairness to veterans, where has the process gone wrong and how can we improve it? We're spending all this money, yet literally more than 80% of them actually get approved. What can we do to improve the process? Where are we going wrong that so many are turned down and then overturned?