Okay.
Earlier I asked department officials if they could do more up front to reduce the number of appeals. In your mindset, can department officials do more up front to reduce the number of appeals coming your way?
I'm guessing that you must have a sense of a standard theme in appeals coming your way. It would seem logical that....
Ideally our goal, collectively, would be fewer appeals. That would be classified as efficiency, and I think what we're all shooting for is efficiency. Based on your experience, can department officials do more to lessen the number of appeals?