For the benefit of the room, it was 11%. It was significant.
Again, to go back to the point that I was making, it's not to get into that she-said-he-said; it's more to show how far we've come to this day.
It's kind of speaking to what you guys are saying. The bottom line is that we care about veterans, and I think I say that to demonstrate that we care about veterans and we really put money where our mouth is. I just did that from that perspective.
To move on to another question, in terms of the streamlining—a pilot's-eye view, I guess, looking down at this from a broad perspective—I'd like your opinions on the streamlining of the entire process.
We've heard some already, but I'm more curious about your opinions, Mr. Moore and Mr. White, about the streamlining and how that's going. You've spoken to that somewhat, but can you explain it some more?