Sorry, I just wonder if this would be helpful to add.
We're aware that a lot of people who use our services in the past have found the bureaucratic paperwork—submitting receipts and continually being in communication with the department—to be extremely onerous. They have other things to do. Our minister has asked us, in every line of service, to look at ways of removing the bureaucracy that just doesn't need to be there in order for us to provide services. Make it simpler; be less burdensome; place fewer demands on people who already have an awful lot on their plates.
This is the sort of philosophy we try to take when we do these things: simplify the process and make the services offered better and faster for our veterans and their families.