My answer to that is no.
You take a person who works for Service Canada, who's never dealt with a veteran, who all of a sudden gets a phone call; within minutes that individual is totally lost, because they're not understanding what the veteran wants or needs.
You take a 92-year-old Second World War veteran; do you think he's going to pick up the 1-800 number and call Service Canada? Absolutely not. Do you think he's going to go on the website and try to check out information? Absolutely not.
And take his family; if they don't understand his needs, they turn around and phone Service Canada and ask the same questions. Now you have two individuals on each end of the phone not knowing what they're talking about.
We need the case workers—case “managers” is the word I like to use—at the ground-roots level looking after veterans in the communities.
It's very unfortunate with P.E.I. that this is going to happen. Whether we can change the minister's idea on this, God only knows. But we will definitely try.