You would undoubtedly be aware that the Auditor General wasn't overly impressed with the delivery of case management. In paragraph 4.45 he referred to the fact that consultations between the case manager and other experts are required when a veteran has health needs that are not being met. He found there was no documentation of any consultation in 40% of the cases. He found in 68% of the cases he reviewed that the department didn't meet the applicable service standards for making a decision on the complete rehabilitation application.
Mr. Hillier, there must be some reason for these gaps. What is it?