I'm going to ask Kathleen to speak to that after I finish going through these points, if I may.
One of the other key initiatives that we have under way in response to the ombudsman's report is that we have put in place a team internally within the board to look at the format for our decisions, and to change the way in which our decisions are communicated to veterans so that they're set out in very clear and plain language. It's a key undertaking that we have implemented. We're in the transitional phase now of the commitment to ensure that all the board's decisions that are written by the end of this calendar year are written in plain language so that veterans very clearly understand the reasons for which the board has taken a decision.
We've also put in place improved procedures around cases that are returned from the Federal Court so that they're handled much more quickly. We have a case coordinator who has been assigned to manage those cases. We work very effectively with the Bureau of Pensions Advocates in terms of coming up with a new streamlined process so that cases get dealt with on a priority basis and move very quickly through the system.
We have also established a task force with the Bureau of Pensions Advocates and the Department of Veterans Affairs so that we can look at decisions returned by the Federal Court to examine any trends in those decisions, again, with the idea of what adjustments we might need to make or can make within our organization to improve service delivery.
In short, that's a number of the initiatives that are under way. There is more work to be done, but we're making good progress on a number of fronts.