First of all, I would like to thank the witnesses for being here today.
You just repeated that you could not provide us with comparative numbers. However, it was my understanding that in 2009, a report was issued on a comparative study with the United States and Great Britain. Is it because you have not met the objectives, or just that no one knows where this report is now?
My second question has to do with Veterans Affairs Canada's points of service. There are apparently about 1,800 people located in over 60 offices. That means, for the approximately 700,000 current veterans, a ratio of about 1 to 350. When these people dial your “1-866” number, do many of them ask for a follow-up? Do some fall between the cracks? That seems like a very low ratio.