You're absolutely correct in saying these individuals are highly skilled. I think some of the changes we've seen in recent years are ensuring that we recruit the right individuals to perform these case management services, people who have the proper skill sets to work with a group population of veterans who are, in some cases, quite disabled and need some assistance and lots of empathy to reintegrate and to basically return to civilian life with as much support as possible.
Certainly, over the years we've worked hard at trying to streamline administrative processes, at trying to simplify them so that our workers are not buried in paperwork and have more opportunities to spend time, in person, with veterans. That continues. We've seen recent changes in that regard. I think everyone wins from those changes.