Actually, we are at the end of the time slot. I'm sorry.
What I would like to do is what former Chair Sweet did and take the option of actually asking a question, because we have little time.
I want to go back on a couple of things, Mr. Hillier. You and I have been down a lot of roads on a lot of issues before, and one I want to note is the incredible change in approach and attitude in the department from a couple of years ago, in the sense that you are approaching the issues head on, and partnering up. I want to commend all of the departmental people, because I remember some of the difficulties when you tried to defend something that perhaps was indefensible at the time.
In particular—and Mr. Storseth referred to it—I would like to get you to comment a little further on case management. Any of us who have dealt with veterans in very great difficulty realize that a couple of years ago, one of the greatest complaints was that the case manager did not have the authority, the clout, or the wherewithal to actually pursue items or issues. You had to go back up through the chain, and sometimes it took weeks and weeks.
You talk about the increased numbers, but could you also talk a little bit about the increased responsibility they have? What do you see happening in that phase, because it's quite the opposite of having fewer people on the ground? There are more people and more people with more authority, I understand you to be saying this morning.