That's a great question. What we just did was reorganize our regional offices into lanes, and they're based on the complexity of the claim. The first one is the express lane. They are simple, one or two issues. They are very straightforward, and they are done at a pace that's two to three times of the regular cases. It's 20% to 30% of our workload that goes through the express lane.
The next one is called the core lane, and that's where the majority of the workload goes through. A veteran comes in and he has 8 or 10 issues. He now goes through the core lane, to somebody with more experience, a little more background, and a little more depth of knowledge.
The third one is the special mission lane, and this is the one you're talking about. We reduced the workload on those individuals and concentrated them in a case management type of environment, so the veteran who has multiple amputations or severe head injuries, the veteran who really needs to be helped and who we need to spend some time with in one-on-one communication, now goes through that special lane.
What we did not do is go to the level that you just described, which is a 31:1 ratio. We don't have it detailed to that level.