Thank you very much, Chair.
Thank you both for being here.
My first question is for Mr. Doiron. I'm curious about this slide that the map is on. You will notice, being from northern Ontario, of course, that the area office is eight hours away from Thunder Bay. The operational stress injury clinics are at least eight hours away, personnel support centres are eight hours away. If you drove, the head office is about 22 hours away.
I can tell from this map that the whole of northern Ontario, from North Bay to Winnipeg, is relying on Service Canada centres: 186 centres in all of the province.
I'm curious. As the assistant deputy minister for service delivery, can you outline the training that happens in those Service Canada offices for personnel to deal with veterans when they stand in line and eventually get to the front of the line? What kind of training do the personnel have to deal with those issues?
I'll quickly tell you a recent story of a veteran—who doesn't want me to use his name—who waited and finally got to the front of the line. When he got there he was told that they don't do that and to go see the Legion.
It's a concern. If it happens in Thunder Bay, it perhaps is happening in other more rural or sparsely populated areas in the country.
I wonder if you could outline the training that takes place in each of those Service Canada delivery centres.