We have eight offices that are embedded.
In those eight offices they are actually Veterans Affairs employees. The other ones are Service Canada. We give them basic training, how to review a form, make sure the form is complete—not all forms, certain forms—and they have access to a hotline.
I'm quite disappointed that somebody...but I know that's happened before; that's not the only place it's happened. I'm disappointed when it does happen, because there are mechanisms to make sure the veteran gets that service. So if they don't have the training...and they don't, because some of our eligibility is very complex, as I'm sure you know.