They would not have that type of training, no.
As I mentioned, what they can do is review the forms for completeness, so that when the forms arrive at Veterans Affairs they are complete and the right information is provided. If the question is more complex, there is a hotline that goes directly into one of our offices, and they can speak to a Veterans Affairs employee. And we're presently working with Service Canada to have video connectivity to maximize the use of technology so that if the veteran wants to, they can actually sit and talk to and see somebody.