In my opinion, the most common problem is not recognizing that there is an injury, but the relationship with the individual's service. If the doctor tells us that Michel tore the ligaments in his knee, we'll accept that. If we really have doubts, we'll refer the file to the doctors who work for us to find out what the X-ray shows.
That is generally not the problem. The problem is determining whether the injury can be considered service-related. Often that is the biggest problem. Sometimes, even if someone says they have a certain illness, we have three different opinions. That can happen. I'm not saying it never happens. Often, it is the service relationship.
We try to say “yes” as much as possible. People think we have a negative philosophy, but that's not true. People really try to get to “yes”, but the law is very clear: the injury must be service-related. Unfortunately, some soldiers of a certain generation don't document their files. You can ask the Canadian Forces. Often when we study a case, it seems reasonable, but when we delve a little deeper, we realize there is no documentation. Then there are serious problems.