Before they deploy, they go through all their insurance and they meet with us. But I agree that whether it's SCAN or something similar, it's important.
SCAN is not just about our services. It's about their pension plan, it's about their medical plan, it's about a multitude of things. As the ex-DG of the federal public service pension plan, I always encourage people to take the pre-retirement seminars early, not when you're hitting 50 and you're going to leave at age 55. My personal feeling would be the same for SCAN: the earlier you could get at least some preliminary information—perhaps not the full three days, but some of that important information—the better.
What we are doing presently is working with the Canadian Armed Forces to increase awareness of the importance of documentation. This is not SCAN; we're actually going to bases and making sure that the senior leadership—not just the officers, but senior NCOs—get the message to their members to document. It's not SCAN, but we are doing that also.