The training they get is to ensure that the right boxes are completed, not the information in the boxes. They don't receive eligibility training. They receive completion.... So they have the training, and they have a form that says this is what should be completed, there should be tick, tick, tick. It's the same thing they were doing for passports, the same thing they've done for other programs. So that's what they look for. Is it complete? We give them the parameters they should be looking at. That's what they look at, not if you'll get your DA/DB. Did you forget to say that you fell off the truck or something? That's not what they're looking for. It's if the boxes are well completed.
On February 26th, 2015. See this statement in context.