Along the lines of documentation, we know that sometimes attributing things to service is the problem. Sometimes you could be missing a CF 98 that hadn't been filled out—I probably forgot to fill out a whole bunch of them. There are many things that are attributable to service that soldiers don't even report. You jump off the skid of a helicopter, and the next thing you know, you fall into a ditch and your ankle is sprained or broken or something like this. Sometimes, if it's serviceable, a day or two later the guys just don't bother to report it, but the damage could occur later on. It's things of that type.
How do you work to reconcile the fact that some of that documentation...? It's not always the soldier, either. Sometimes the document or the file literally disappears, to reappear three or four years later.