There are different models of case management. As Mr. Hillier has said, our case managers ensure that there's coordination of service. We don't provide the direct service. In terms of informing our case management practice across the country, we rely on the research and the best practices in the case management industry. For a population such as ours, the general standard is around 40 cases per case manager.
On December 3rd, 2013. See this statement in context.