Access is not new. What's new is that we're dealing with a new generation, not just as it relates to veterans. If I look at my family, my kids, they're from a different generation. They want it now. They want an answer this afternoon. In fact, sometimes that's possible. Sometimes when you get into serious cases, in order to make sure you get the best outcome for the veteran, you do need to involve a number of medical professionals to get their opinion. Sometimes, yes, you can have this, but it may not be the right answer because it actually could be contrary to the better health outcome.
On December 3rd, 2013. See this statement in context.