I just want to also correct from the standpoint that there are exceptions. In fact, we do sometimes go out to help a veteran, even with a first application, certainly sometimes with VIP applications if there are extenuating circumstances. If a veteran calls and says, “Look, I'm really not doing very well. I have a number of medical issues, I may have a sight impairment or hearing impairment,” then, in fact, the local office makes judgment calls. The reality is that it would be an impossibility, and I would suggest not a particularly good use of taxpayers' money.
And the other thing I would point out, as I mentioned earlier in my testimony, is that while we don't go out and visit people to assist in preparing forms unless there are extenuating circumstances, such as suggested, we have about 50 people across the country for whom that's actually their day job. They help veterans gather information for disability awards. They're called disability benefits officers and they're across Canada.
Also, I would point out that in our partnership with the Royal Canadian Legion, the Royal Canadian Legion works very closely with us, with the legion service officers, where they in fact go out and help people fill out various forms, and what have you.
So the key is, in terms of home visits, it's on the basis of need.