Welcome back, everybody.
On backlogs, I'm confused about how files are dealt with and whether they are closed or not, because I have had individuals come to my constituency office with a certain request. I found out later, bumping into a person, that “Yes, it was all great. I got the benefit.” I ask, “Is that it? They say, “No, I have another one.”
Can you ever close a file? It must be fairly complex to keep statistics on things like backlogs and so on.