I'm not trying to be difficult, but if I buy a ticket from Air Canada and I start answering the info I need to require and I press the go button, it says, “No, you're not going anywhere, buddy. You didn't answer question three. You didn't get question four.”
If we had that process, they couldn't file unless that was happening. If we had a caseworker who's working with each—and again, I don't have all the details—ensuring that all the data and information is there, then we'd be able to do it.
How can we make it better? Because we need to make it better. You'd agree with me, of course.