I appreciate that—the time that it takes—but my concern is that clearly we know we don't have enough employees. We're not being told, because it's cabinet privilege I guess, what we actually need. That is disappointing.
I think if we knew what was necessary, we'd be trying to fight for you to get that. It's disgraceful that the government isn't giving you what you need. Veterans shouldn't be waiting.
I know Mr. Kitchen asked a lot of questions around the call centre, and I really appreciate his work on this. You can expect to be connected in two minutes. That's a standard that you've set. Your target for that two-minute connection is set at 80% of the time, but you're only meeting that 66% of the time.
What's it going to take to get people to answer the phone? We have to have someone on the other end or people fall through the cracks.