That is actually what we are doing. That's part of the process we're looking at to eliminate the steps. As an example, we work very closely with the military. We are no longer requesting all the medical files. They've given access to certain systems and there are certain files we know we don't need so we're not asking for them. That's eliminating some time. We are actually looking at exactly what you just said. If it's not complete, like your passport, return to the veteran. We're actually looking at that.
On December 6th, 2018. See this statement in context.