The analysis has been done. The costing is not all finished, because of the point made by the chair. I'm of the view that it's not warm bodies we need. We need to change the fundamental way we're doing business. That means maximizing artificial intelligence, AI, and maximizing the use of our systems. My VAC Account works very well. If you file through My VAC Account, we can do what you have been talking about, sir. It's not only tracking; the file is complete.
That's the area we're now costing. We're working closely with my IT colleagues. We've learned a lot in the past two budgets. When we implemented the DA, nobody had to apply. The system worked. When we did the new seven programs in April 1, 2018, there were some applicants, and there were new programs. But let's say I apply for the education benefit, for example. They will ask me, “Is this you, Monsieur Doiron? Is this your service number?” If I say yes to both, then I don't have to do more. The system works behind the scenes. If they find me and my service number, and my file is clean, I will get an answer pretty fast.
That's what we need to do. We're costing that side of the argument. It's to maximize the smart technology that's out there.