That's a great question. It's one that annoys me.
What happens is this. If it's a complex case, and depending on what is written on the form, our nurses refer it to our own doctors for, I'll call it, a second opinion, for an assessment. We're actually working on limiting the number of times that happens.
With all respect to doctors, and I know there are a couple around the table, sometimes the notes are not very clear about what the diagnosis is, and then we do have to do it. However, when it is clear, we try to avoid sending that to our doctors, because it's twofold. It's frustrating for the veteran, but also it's causing delays in the processing. If it goes to a doctor and then our doctors have to look at it, and sometimes they have to send additional information to a doctor and get some more forms filled out, you're just adding all this time to the process. We're doing some process re-engineering to make sure that's being—I won't say eliminated as it will never be eliminated—at least decreased.