They hold our feet to the fire better than anybody. The first thing that comes to mind is something that I acknowledged earlier in the session: wait times. It is one thing to look at numbers, and it is quite another thing to be confronted with a veteran or a family member who has had to wait a long period of time. You hear that out, and you're more emboldened than you were before to make sure that you do something about it. That's the first thing that comes to mind. However, literally, a lot of what we are putting into place now are things that veterans have been talking about for quite some time, that they have brought up time and again in town halls. These are often opportunities for us to tweak new initiatives.
On December 6th, 2018. See this statement in context.