When we put a phone call in to our case manager, the call centre is in Prince Edward Island. It's on Atlantic time. So if I call at 12:05 Pacific time, it's closed. I can leave a message, and that's it. I can't call my case manager directly. They don't provide us a direct number to the Victoria office. My case manager is 300 kilometres away from where I live. If I need to speak to my case manager, I have to wait two to three days for a reply.
On February 4th, 2019. See this statement in context.