I would like to thank both of you ladies for being here today. Your testimony is very powerful for us.
As we set out as a committee, we had decided we wanted to do this service delivery study, because we wanted to talk to you about what your experiences have been, rather than talking at higher levels about what it was intended to do.
Having said that, I'd like to drill down a bit. One of the things we're hearing about is the transition period. I'd like to hear from both of you as to what your experiences were. Explain to us when this went off the rails. We're prepared to hear what you have to say. We certainly understand, but let's back it up to the beginning, wherever one of you like to start.