As the ombudsman, when people—meaning veterans—call you about this particular issue, just to take it one step further, are you aware of the complexities of determination, of the types of changes and how they will affect...? Are you clear in your mind, do you have a policy that is laid out and that you understand so that you can obviously have a conversation in a fulsome and educated way?
On June 10th, 2019. See this statement in context.