I think that's very key because, if these recommendations are being made, the first step is to determine whether or not the department agrees with the recommendation. The second piece is, if they do agree with it, what is their plan. Where is the action plan? What steps are they going to take? What are the achievable targets and where is the accountability? To me, these things are extremely important.
You're the connection to veterans who are upset, who are frustrated and who are not getting the service that they deserve and should be entitled to, and they need to know what the answer is. It's one thing for them to raise the concern, but there has to be a response and it has to be formally communicated so that there is accountability and transparency with respect to these recommendations and what specific actions the department is going to take to address them.