For sure it's a challenge across Canada, especially for people living in the more northern regions. The phone is still there and works quite well. At the NCCN call centre we answer all of the questions we can. We do understand that with dial-up and other issues.... You mentioned My VAC Account, but we also know that with mental health, telehealth and all the stuff that we use on a daily basis, it becomes an issue in certain areas where there are issues with connectivity.
We're not going to correct the connectivity, but we are trying to provide as many ways and venues as possible for the veteran to apply or to contact us. As an example, we are travelling to the north. We have added northern Quebec. I have people in northern Quebec for the first time this week. We go to the territories for those same reasons. We meet with veterans there. We publicize it through the Legion, Service Canada or whatever means we can to be able to outreach to them.