Yes, I would agree with the ombudsman. The short answer is absolutely.
One of the things that we discovered in health care when I was working with the surgeon general's office, one of the things that became very clear, was that there is a tremendous dissatisfaction of members because they would come in and they'd see Doc Blue on one day, and then come a few weeks later with the same complaint and have to go through the whole process again with a different doctor, and then a third doctor. It was a major dissatisfaction. One of the things the defence department did and the surgeon general did was to create a system by which you were assigned a physician, and that was your physician while you were in that particular location. That took a significant amount of anxiety off the patients who were coming in for services. It would be the same kind of thing. If I knew that my point of contact, who I had known for the last two or three years, on my release—especially if I'm dealing with health issues—is going to be the same person afterwards, my sense of anxiety...and connection with the Government of Canada, and their sense of obligation to me, would be very profound and very meaningful.
Those would be my thoughts on the ombudsman's recommendation.
Sorry, your second point was?