I think one thing they could do is bring in the resources that are available to them early on. It goes back to what we were saying earlier about the department trying to do everything itself. A case manager is not going to be able to solve all of the problems a veteran has. That case manager might have to rely on outside help, like our organization, for example, the legion, or OSISS. It's basically a matter of taking advantage of the resources that are there, and doing it sooner rather than later.
On September 22nd, 2016. See this statement in context.