We teach soldiers how to listen and speak all over again. It's something that probably even civilians could learn.
When we use it with veterans, of course, they have their own culture and their own way of speaking. They're also dedicated to learning how to get things done, so they're dedicated to learning how to speak and how to listen.
When they practice it on the program with each other, that then carries over to their family. What happens is that initially there is a bit of a shock because when they go home after phase one they're speaking differently and they're listening. When a veteran says to his wife, “What I hear you saying is...”, then the wife is thinking, “What...?” That comes from the program. They've tested it on some hard-core stuff with their comrades in the program, so they've already gone deep. Now they're able to say, “Okay, I've gone pretty deep here. I'm going to go back out into the real world and try it with my loved ones at home”, and they're able to do that.
It's a bit of a shock and a little bit of a shake, but what happens is that it's successful. How does it translate back to family and friends, and back into the community? They're taking the skills that they're learning in speaking and helping each other through what their sticking points are in the program and carrying that over into their home life. That makes home life better, because the family is involved as well.