In my opinion, it's that it feels like you're still in the army. It feels like you're walking into an institution where they're just there to tick the box. I've been to OSI. It was the first place I went. I gave it a shot. I tried, but they were asking us to do things that we probably weren't capable of doing at that moment. There was a certain amount of homework, and you had to be there at certain times. In one case, you needed to be in 15 minutes early so you could go through a 30-minute survey. I've heard from a couple of vets that they felt like they were walking back into the military life, and they just didn't want to do that.
With centres like mine, you're walking into a civilian establishment where there are veterans on staff, but there are also people who have no idea what's been going on, or how you've been dealt with throughout your career. They start fresh with you and build a friendship, as well as a professional relationship.