As an ombudsman, I'm an evidence-based organization. I have my wishes and desires, but they're secondary to what I find when I go through the evidence. Those recommendations are based on strong evidence that we've received. That evidence is collected from people who are handling these cases, who are living through these cases.
I mentioned 2003, because in my research in trying to find out where the words “seamless transition” came from, the first reference was in a 2003 report.
I'm a firm believer that the recommendations are the right ones. If I had any sway, I would recommend and suggest that they should be in your report.