I absolutely agree with you.
One of the things that we are continually promoting is outreach. We need to get better at outreach, and not just in those types of situations. We find that veterans have to find us. Why is the onus being put on the veteran and not being put on the department? That's the way it should be. We should be out searching for veterans, whether they be homeless, whether they be couch surfing, whether they be in not the greatest of situations.
We have tried to turn the page a bit with transition interviews. Now when somebody releases, there is a process they should be following so that we can hopefully identify some issues and maybe bridge that gap, but it's still an imperfect system.
I agree 100% that we need better outreach. Whether that be a satellite office or whatever the case may be, we need to be able to reach our heroes, because they are still suffering right now. It's great that we open up an office in a centre, but if we don't have, say, staff to go out and actually visit these individuals or if we don't perform efficient outreach, then it really doesn't necessarily help their situation at all.