Very much.
There's an expectation when a veteran tries to get a benefit or a service that he or she is not going to be the expert, and he or she is going to need some assistance to navigate through the various regulations, directives, and policies. Not only do you not get that from Blue Cross, but you also don't get an explanation. You're left with no one to answer your questions as to why it's not working, and no one to help you make it work.