The trial was on the east coast, and in effect you were able to dial in to the Veterans Affairs office two nights a week up until 8 p.m. For example, if folks have been successful in finding employment after release but need to access Veterans Affairs services, it's somewhat self-defeating when the offices are only open from 8:30 a.m. to 4:30 p.m.
On October 18th, 2016. See this statement in context.