Absolutely, yes, but we're here and we recognize in an organization as big as ours we're always going to have these issues, but not to the extent that they should be happening.
If you're being offered help and resolutions and solutions to reduce the harm, why would you not accept it? The only reason you would not accept the help is control. With that, you've touched on a very key part about the lack of accountability. That is a very big issue.
If you want to take other agencies—for example, big agencies, police agencies—and if you want to be specific just for our organization, how are they managing? What are they doing differently? How come you don't see all these issues happening in metro Toronto or the OPP?
A very simple piece of this is that it is because they have an independent body there that is holding management accountable. There's also a collective bargaining agreement that lays out the framework for the responsibilities of the management as well as the members, and if there are issues, this is how they're addressed and they're addressed in a timely fashion.
That's all part of the process. That's all part of what keeps the members and those agencies healthy and helps toward their overall wellness, because they know if issues occur and things happen, they're going to be addressed and they're going to be addressed impartially. That is what is missing out of all of this. You fix that and you will change the culture. You change the culture and you're going to change the RCMP. That's the solution, and that's why this work is so important.
The files and the investigations and all that stuff—that's important, but your people are more important than all of that.