Yes, our national program director has just retired after 25 years as a Canadian Forces chaplain with a combat engineer regiment in Toronto. Through working with him and with Wounded Warriors, I've interacted with a whole bunch of members of the forces he has assisted over the years. At his Depart with Dignity ceremony especially, I met dozens of them, and we were talking about just that question. What was it about Phil, in this case, that was so helpful?
It was almost, within the regimental family, a place to go if you didn't want to go up the chain of command or tell any of your superiors anything about anything, because you just weren't sure how significant the problem was, or if it was even worth mentioning. It was a safe place within the regimental family to go and at least have that first point of discussion with someone you weren't fearful of, and you didn't fear any repercussions for saying something or asking a certain question.
It had a tremendous impact on how things went for them, from there on.