Again, I think the department will need to talk to the approach they take to each individual application coming in. But I think a couple of things you mentioned that are important are, number one, we did identify that the sharing of information between National Defence and Veterans Affairs was not being done in a timely manner. That showed up in both of the audits, the audit we did on the transition of ill and injured military personnel to civilian life, and also the audit on mental health services. It's a matter of having a way of making sure that this information is shared.
The other thing, though, that we found in the audit of the transition of ill and injured members to civilian life was that when we looked at the Veterans Affairs' rehabilitation database—and remember this was in 2012—we found there were significant errors in the data that had been transferred. If you're starting out with a database that has errors in it, that's going to cause problems throughout the process of considering what types of benefits somebody might be eligible for.
Certainly, making sure there's timely sharing of information, I think, is something that is critical to improving these types of services, but then also it's making sure that there are sufficient quality-management steps around the data to make sure the data being shared is accurate.